Terms and Conditions

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Terms and Conditions


  • Check in time: 12:00 noon
  • Check out time: 12:00 noon
  • Pets are not allowed
  • Smoking is not allowed
  • 24 hours’ reservation service
  • Extra mattress @ RM20 nett
  • No breakfast provided
  • RM50 will be collected upon check in as safety refundable deposit

Cancellation Policy


Should you be forced to cancel your reservation:
  • 1. Up to 7 days prior to the date of your expected arrival, we will provide the refund minus RM30 which we must keep to cover our expenses.
  • 2. Less than 7 days prior to the date of your expected arrival, the first night penalty will be charge.
  • 3. If for any reason you are a “no show” (you do not give any advance notice that you will not be arriving) or a cancellation notification is not received at least 72 hours prior to your arrival, no refund will be provided.
  • 4. If for any reason we must change your accommodation after we have confirmed it, we will offer you an equivalent alternative. If you decide not to accept it, we will reimburse the full payment.
  • 5. RIAZ HOTEL cannot be responsible for changes and cancellations beyond its control, such as flood, fire, earthquake, etc.
  • 6. All cancellation & refund is subject to the above policy as stated + a processing fee + Bank or Payment Gateway Charges.